Customer Service From The Word Go
Our software solutions not only meet the highest technical standards, but also all the requirements for individual customizing. In order for your new ppi solution to be optimally suited to your existing production environment, we provide each customer with a personal, highly qualified ppi consultant. Our customer consultants provide project assistance from start to finish and are also at your disposal for all project-related issues once the system is installed and up and running.
Trust based on customer orientation
This model - based on individual customer service - has been successfully implemented in over 100 projects worldwide, creating the foundation for long-term, trusting cooperation. All project activities are discussed, planned and executed with our customers and their respective customer consultant.
Services during the startup phase
- Requirements analysis
- Project design
- Project coordination
- Installation
- Customizing
- Startup and production assistance
Services following installation
- Direct contact for all project issues
- Analysis of optimization potential in terms of organizational structures, production environment and application of products.
- Exchange of ideas with professional colleagues and first-hand information on our annual Open Days.